Welcome to birdsoles
We're all about making your experience the joy of walking on clouds. Inspired by the free-spirited birds, our clogs give you comfort in every step and a smile on your face.
CORE VALUES.
Commitment.
At Birdsoles, we believe that true happiness comes from making choices that benefit both our customers and the planet. That’s why we are committed to sustainability in every aspect of our business. We use recyclable and biodegradable packaging materials to ensure that our products reach you in an eco-friendly manner. recycled EVA
JOIN US ON OUR JOURNEY.
We love our Birdsoles family!Follow us on social media, share your Birdsoles moments, and join a community of happy, free-spirited individuals.
FAQs
Product Information
1. How do I find the right size for my Birdsoles?
We provide a detailed Size Guide on our website to help you find the perfect fit. If you have any questions or need further assistance, our customer service team is here to help.
2. Are Birdsoles suitable for people with specific foot conditions?
Birdsoles are designed to provide excellent support and comfort. However, if you have specific foot conditions, we recommend consulting with a healthcare professional before making a purchase.
3. How do I care for and clean my Birdsoles?
Birdsoles are easy to clean. We provide a detailed Care Guide on our website to help you keep your birdsoles clean.Simply wipe them with a damp cloth and mild soap. Avoid using harsh chemicals or submerging them in water for extended periods.
ORDERS AND SHIPPING
4. How do I place an order?
To place an order, visit our online store, add your chosen items to the cart, and follow the checkout process. You will receive a confirmation email once your order is complete.
5. What payment methods do you accept?
We offer cash on delivery as our payment method.
6. Do you offer international shipping?
Yes, we offer international shipping to other countries. Shipping cost and delivery time vary depending on the destination.
7. What is the standard shipping fee?
Standard shipping charges of PKR 200 is applied to all orders within Pakistan.
8. What is the delivery time?
- Within Karachi: Expect your order to arrive within 2-4 working days.
- For Other Cities: Deliveries outside Karachi will typically take 5-6 working days.
Note: Shipments are only picked on Monday−Friday
Returns & Exchanges
9. What is your return policy?
We offer easy and hassle-free 7 day return policy. If you are not satisfied with your purchase, you can return the items in their original condition for a full refund or exchange. Please refer to our Return Policy for detailed instructions.
10. How do I initiate a return or exchange?
To initiate a return or exchange follow the steps below:
1. Log in: Go to your Birdsoles account.
2. Request Return/Exchange: Select your order and submit a request.
3. Approval: Our team reviews and approves requests.
4. Track: Monitor your return/exchange status from your account.
11. Can I exchange my Birdsoles for a different size or color?
Yes, exchanges are possible within 7 days of purchase, provided the items are in their original condition. Submit a return request from your birdsoles account to initiate return or exchange.
CUSTOMER SUPPORT
12. How can I contact Birdsoles customer service?
You can reach out to us on WHATSAPP at 0339 2473437 or email us at happyfeet@birdsoles.com. We strive to respond to all inquiries within 24 hours.
13. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team immediately with your order number and details of the issue. We will resolve the problem as quickly as possible.
Privacy Policy
This privacy policy outlines how this website (hereafter "the Store") uses and protects any information you provide while using this website. The Store is committed to ensuring that your privacy is protected. We ask you to provide certain information so that you can be identified when using this website.
It will only be used in accordance with this privacy statement. The Store may change this policy from time to time. It is advisable to check this page periodically to ensure you are happy with any changes.
Security:
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Using Cookies:
We use cookies to analyze web traffic, improve our website, and understand which pages you find helpful. This data is only used for statistics and is removed afterward. Cookies help us enhance your website experience, but they don't provide access to your computer or personal information unless you choose to share it. You can accept or decline cookies; adjusting your browser settings may impact your site experience.
Do we have control over your personal information?
You can control how we use your personal information in few ways: When filling out forms on our website, look for an option to opt out of your information being used for direct marketing. If you previously agreed to us using your info for marketing, you can change your preference anytime by contacting us. We won't sell, distribute, or lease your info unless you give us permission or it's required by law. If you want a copy or believe the info we have is incorrect, email us through our Contact Us info, and we'll promptly address it.
If you have any queries about our policy, please contact us at happyfeet@birdsoles.pk
Terms & Conditions
Purchases:
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. In certain cases, we may ask for additional information or documents to process your order. You represent and warrant that:
(i) you have the legal right to use any credit card(s) or other payment methods(s) in connection with any Purchase; and that,
(ii) the information you supply to us is true, correct, and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors, and Inaccuracies:
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be priced wrong, described inaccurately, or unavailable, and we may experience delays in updating information on the service and in our advertising on other websites. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes, and Promotions:
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Accounts:
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our service. You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password, whether your password is with our service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Intellectual Property:
The Service and its original content, features and functionality are and will remain the exclusive property of Birdsoles and its licensors. The Service is protected by copyright, trademark, and other laws of both Pakistan and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Birdsoles.
Termination:
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Governing Law:
These Terms shall be governed and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Contact Us:
If you have any questions about these Terms, please contact us.
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